We want you to love the products you buy from High Above and would like to help you keep them running.
Our warranty covers stitching and construction of our products.
PLEASE UNDERSTAND: Custom-made products are made to-order for you, thus we cannot accept returns on a product that was designed by you unless there are flaws in workmanship or other mistakes on our end.
This does not cover wear and tear, however! If you throttle a High Above bag so hard that it needs stitching or repair, you're in luck. For a small fee, we'll repair it. We want to keep stuff out of landfills, so you should only need one bag (…ok maybe one in every style) that will last for thousands of miles.
WASHING INSTRUCTIONS: KEEP YOUR DAMN BAG OUT OF THE WASHING MACHINE. Spot clean only with water or the lightest application of soap. Usually your garden hose will do the trick after the muddiest of rides.